Refund Policy

Last Updated: December 17, 2025

Our Commitment to Customer Satisfaction

At MePlate, we stand behind the quality of our products and want you to be completely satisfied with your purchase. This Refund Policy explains our return, exchange, and refund procedures.

30-Day Money-Back Guarantee

We offer a 30-day money-back guarantee on our digital e-books and programs. If you’re not satisfied with your purchase, you may request a refund within 30 days of purchase.

What’s Covered

Digital e-books that don’t meet your expectations
Programs that don’t match the description
Technical issues preventing access to your purchase
Duplicate purchases made in error

What’s Not Covered

Requests made after 30 days from purchase date
Products where significant content has been consumed (more than 50% accessed)
Personalized or custom-made meal plans (once delivered)
Products purchased during special promotions marked as “non-refundable”
Requests from users with a pattern of excessive refund requests

Refund Process

How to Request a Refund

Step 1: Contact Us
Email us at info@meplate.com

Your order number or purchase confirmation email
Email address used for purchase
Reason for refund request
Screenshots if experiencing technical issues

Step 2: Review Process
We’ll review your request within 1-2 business days. We may ask:

How much of the content you’ve accessed
What specific issues you encountered
Your feedback to help us improve

Step 3: Refund Approval
Once approved, we’ll process your refund within 3-5 business days.

Step 4: Receive Your Refund
Your refund will be credited to your original payment method within 5-10 business days.

Access After Refund Request

Once a refund is requested and approved:

Your access to the digital content will be revoked
Downloaded materials should be deleted per our Terms of Service
You will no longer receive updates or support for the product

Refund Methods and Timeline

Refund Amount

Your refund will include:

Full purchase price of the digital product

Note: There are no shipping costs for digital products.

Processing Time

Refund Approved: Within 1-2 business days of request
Refund Issued: Within 3-5 business days of approval
Credit to Your Account: 5-10 business days after refund is issued, depending on your financial institution

Refunds are processed to the original payment method used for purchase.

Partial Refunds

Partial refunds may be issued in the following situations:

You’ve accessed more than 50% of the content
The refund request is made between 30-45 days after purchase (at our discretion)
You’re requesting a refund on a bundle but want to keep some items

Upgrading or Changing Products

If you want to upgrade to a more comprehensive program or switch to a different e-book:

Contact us at info@meplate.com.com with your request
We’ll apply the original purchase price as a credit toward the new product (if within 30 days)
Pay only the difference for the upgrade

Note: Credits can only be applied once and cannot be combined with other promotions.

Technical Issues or Access Problems

We want you to have immediate access to your purchase. If you experience technical difficulties:

Report the Issue Immediately

Order number or purchase confirmation
Description of the technical issue
Screenshots showing error messages
Device and browser information

Resolution Options

We’ll resolve technical issues by:

Immediate Troubleshooting: Our team will help resolve access issues within 24 hours
Alternative Format: Provide the content in a different compatible format
Full Refund: If we cannot resolve the issue within 48 hours

For technical issues, we’ll work to resolve the problem first before processing any refund.

Wrong Product Delivered

If we sent you access to the wrong digital product:

Contact us immediately at info@meplate.com
We’ll provide access to the correct e-book or program immediately
You’ll keep access to both products as our apology for the error
Full refund if the correct product is not what you intended to purchase

Subscription Orders

Subscription Cancellations

You may cancel your subscription at any time through:

Your online account settings
Email to info@meplate.com

Important: Cancellations must be made at least 3 business days before your next scheduled billing date to avoid being charged.

Subscription Refunds

Canceling a subscription stops future charges but does not refund past charges
The most recent month’s subscription can be refunded if you cancel within 7 days of being charged and haven’t accessed the new content
Unused portions of annual prepaid subscriptions may be refunded on a prorated basis (minus any months where content was accessed)

Special Circumstances

Non-Refundable Items

The following items are non-refundable:

Gift cards and store credit
E-books or programs where more than 50% of content has been accessed
Personalized meal plans or coaching sessions (once delivered/conducted)
Final sale items (marked as such at purchase)
Promotional or free bonus content
Content purchased more than 30 days ago (except at our discretion)

Bundles and Packages

For bundled digital products:

Entire bundle must be requested for refund to receive the full bundle price back
Individual items from bundles cannot be refunded separately
Bundle discount will be deducted if you’ve already accessed content from multiple items
If you haven’t accessed any content, full bundle refund is available

Download and Access Issues

Accessing Your Purchase

After purchase, you should receive:

Immediate email with download links or access instructions
Account access to your library of purchased content
Links that remain active for unlimited downloads

If You Cannot Access Your Purchase:

Check your spam/junk folder for the confirmation email
Verify you’re logged into the correct account
Try a different browser or device
Clear your browser cache and cookies
Contact us at info@meplate.com if issues persist

We’ll resolve access issues within 24 hours or provide an immediate refund.

Lost Download Links

If you’ve lost your download link or confirmation email:

Log into your account at meplate.com to access your library
Contact info@meplate.com with your order number
We’ll resend access links immediately at no charge

Fraudulent Refunds and Abuse Prevention

To maintain fair pricing and protect against fraud, we reserve the right to:

Refuse refunds from customers with excessive refund rates (more than 3 refunds in 6 months)
Ban accounts that repeatedly purchase, access content, then request refunds
Deny refunds when content has been fully downloaded/accessed and saved
Verify purchase and access history before processing refunds
Report suspected fraud to payment processors and authorities

Digital Piracy: Requesting refunds after downloading and saving content violates our Terms of Service and may result in account termination and legal action.

International Purchases

Digital Product Access

All digital products are available worldwide with instant access upon purchase.

Currency and Pricing

Prices displayed in USD
Your credit card company may charge currency conversion fees
Final charge may vary slightly due to exchange rates
We are not responsible for currency conversion fees charged by your bank

Refunds for International Purchases

Refunds for international purchases are processed in USD. Any currency conversion fees or exchange rate differences are the customer’s responsibility.

Refund Status

Check Your Refund Status

Log into your account at meplate.com
Check your email for refund confirmation
Contact info@meplate.com with your order number

Refund Delays

Verify the refund was processed
Confirm processing with your financial institution
Address any issues with your payment method

Contact Us About Refunds

We’re here to help make your refund experience as smooth as possible.

MePlate Refunds Department
Email: info@meplate.com
Hours: Monday-Friday, 9:00 AM – 6:00 PM EST

For Fastest Service: Have your order number and purchase email ready when contacting us.

Policy Updates

We may update this Refund Policy to reflect changes in our business practices or legal requirements. Changes will be posted on this page with an updated “Last Updated” date. Material changes will be communicated to active customers via email.

Questions?

If you have any questions about our Refund Policy or need assistance with a refund request, please don’t hesitate to contact our customer service team. We’re committed to resolving any issues and ensuring your complete satisfaction with your digital purchase.

Remember: Your satisfaction is our priority. If you’re unhappy with your digital purchase for any reason, reach out to us within 30 days. We’ll work with you to find a solution.