Contact Us
We’re Here to Help!
Have questions about our products, your order, or our wellness programs? Our customer service team is ready to assist you.
Get In Touch
Customer Service
Email: info@meplate.com
Hours: Monday – Friday, 9:00 AM – 6:00 PM EST
Average Response Time: Within 24 hours
Order Support
Email: info@meplate.com
For questions about:
- Order status and tracking
- Shipping information
- Order modifications or cancellations
- Payment issues
Returns & Refunds
Email: info@meplate.com
For assistance with:
- Product returns
- Refund requests
- Exchange inquiries
- Damaged or defective products
Subscription Management
Email: info@meplate.com
For help with:
- Subscription modifications
- Delivery schedule changes
- Subscription cancellations
- Billing questions
Product Questions
Email: info@meplate.com
For inquiries about:
- Product ingredients and nutritional information
- Usage instructions
- Product recommendations
- Dietary compatibility
Wholesale & Business Inquiries
Email: info@meplate.com
For:
- Bulk ordering
- Corporate wellness programs
- Partnership opportunities
- Affiliate program information
Media & Press
Email: info@meplate.com
For:
- Media inquiries
- Press releases
- Interview requests
- Brand assets
Contact Form
Coming Soon: You can also reach us using our online contact form. Simply fill out your information and message, and we’ll get back to you as quickly as possible.
Frequently Asked Questions
Before contacting us, you might find your answer in our FAQ section:
Product Information
- Are your products suitable for special diets? Many of our products are designed to accommodate various dietary needs. Check individual product descriptions or contact us for specific questions.
- How do I use the portion control plate? Each section of the plate is designed to guide proper portion sizes for balanced meals. Detailed instructions are included with your order.
- Are results guaranteed? Results vary by individual. Our products are designed to support healthy lifestyle choices when combined with proper diet and exercise.
Returns & Refunds
- What is your return policy? We offer a 30-day money-back guarantee. See our Refund Policy page for complete details.
- How do I return a product? Contact info@meplate.com to receive a Return Merchandise Authorization (RMA) number and instructions.
- How long do refunds take? Refunds are processed within 5-7 business days of receiving your return, with an additional 3-10 days for the credit to appear in your account.
Account & Privacy
- How do I reset my password? Click “Forgot Password” on the login page and follow the instructions sent to your email.
- How is my information protected? We use industry-standard security measures to protect your personal information. See our Privacy Policy for details.
- Can I update my account information? Yes, log into your account and navigate to account settings to update your information.
Social Media
Connect with us for wellness tips, success stories, recipes, and exclusive offers:
Facebook: facebook.com/MePlateOfficial
Instagram: @meplate
Twitter: @MePlateWellness
Pinterest: pinterest.com/meplate
YouTube: youtube.com/MePlateOfficial
Business Hours & Holiday Schedule
Regular Hours
Monday – Friday: 9:00 AM – 6:00 PM EST
Saturday: Closed
Sunday: Closed
Holiday Schedule
We’re closed on major US holidays:
- New Year’s Day
- Memorial Day
- Independence Day
- Labor Day
- Thanksgiving Day
- Christmas Day
Orders placed during holidays or weekends will be processed on the next business day.
Technical Support
Website Issues
If you’re experiencing technical difficulties with our website:
- Clear your browser cache and cookies
- Try a different browser
- Contact web@meplate.com for assistance
App Support
For issues with the MePlate mobile app:
- Email: info@meplate.com
- Include your device type and OS version
Accessibility
We’re committed to making our website accessible to all users. If you’re experiencing accessibility issues or need assistance, please contact accessibility@meplate.com.
Feedback & Suggestions
We value your input! Share your feedback, suggestions, or testimonials: Email: feedback@meplate.com
Your feedback helps us improve our products and services.
Report a Concern
Product Safety
If you have concerns about product safety or quality: Email: info@meplate.com
Privacy Concerns
For privacy-related issues or data requests: Email: privacy@meplate.com
Security Issues
To report website security vulnerabilities: Email: security@meplate.com
Response Time Expectations
We strive to respond to all inquiries promptly:
- Email: Within 24 hours (business days)
- Phone: Immediate during business hours
- Social Media: Within 48 hours
- Urgent Issues: Priority handling
Language Support
Currently, our customer service is available in English. For assistance in other languages, please email support@meplate.com and we’ll do our best to accommodate your needs.
What to Include When Contacting Us
To help us serve you better, please include:
- Your order number (if applicable)
- Your account email address
- Detailed description of your question or issue
- Any relevant photos or screenshots
- Your preferred contact method
Can’t Find What You’re Looking For?
If you can’t find the information you need on our website or in our FAQ section, don’t hesitate to reach out. Our knowledgeable customer service team is here to help with any questions or concerns.
Join Our Community
Stay connected and be the first to know about:
- New product launches
- Exclusive promotions
- Wellness tips and recipes
- Success stories from our community
Sign up for our newsletter: newsletter@meplate.com
Our Promise to You
At MePlate, we’re committed to providing exceptional customer service. Whether you’re just starting your wellness journey or you’re a long-time customer, we’re here to support you every step of the way.
Thank you for choosing MePlate!
Last Updated: December 17, 2025